Privacy notice
This explains what HumanRelay.ai does with your data. It covers two things: joining the worker waitlist, and taking part in paid work through HumanRelay. HumanRelay.ai is built by a UK-based team and is launching in South Africa first, so this notice follows both UK GDPR and POPIA.
Who is responsible for your data
HUMANRELAY LTD, registered in England and Wales under company number 17451082, decides what happens to the details you give us. It is the data controller under UK data protection law and the responsible party under POPIA. To ask us anything about your data, email hello@humanrelay.ai.
What we collect: the waitlist
If you join the worker waitlist we collect your name, mobile number and city / area. If you email us, we hold whatever you put in that message. We don't run trackers, ad pixels or third-party analytics on this site.
What we collect: if you work a task
Doing paid work through HumanRelay involves more than the waitlist does. Depending on the task and on how far you choose to verify yourself, we collect:
- Your mobile number, which is how you sign in and how we reach you.
- WhatsApp messages between you and us: job offers we send, your replies, and which buttons you tap.
- The evidence you submit for a task. That is usually a photo or a screenshot. For market-data tasks the screenshots show your own figures, which can be financial information about you.
- Location: the place a photo was taken, its accuracy, and your approximate location while you are available for work. This is what lets us prove a real person was at a real place.
- Identity details, only if you choose to verify to a higher trust tier. That means an identity document and a selfie, checked against South African Home Affairs records through a verification provider.
- Payment details needed to pay you, and a record of what we paid you and when.
Your location
What we collect. Where your phone is, as a point on a map, and the time we got it.
When we collect it. While you have the app open. When you share your location with us in WhatsApp. And, if you switch on Jobs near me, while the app is closed, so we can keep finding work near you. That last one is off until you switch it on, and you can switch it off again at any time in Account.
What we use it for. To find paid jobs close to you and send you the offer. And to check that the photo you send for a job was taken at the place the job is, which is how the business knows the work was really done.
How long we keep it. We keep one location: your latest one. Each new one replaces the old one, and we keep no history of where you have been. The location attached to a job photo stays with that job, because it is part of the proof of the work you were paid for.
Who sees it. Our system uses it to match you to jobs. A business never sees where you are, only that a job photo was taken at its site. Another worker never sees where you are.
Your choices. You need to share your location to sign up, because every job offer depends on where you are. You can switch Jobs near me off at any time, and you can delete your account in the app; your location goes with it.
Who is responsible. HUMANRELAY LTD. To ask a question or to complain, email hello@humanrelay.ai. You can also complain to the Information Regulator of South Africa.
Why we collect it, and our lawful basis
For the waitlist, we use your details to contact you when HumanRelay opens in your area. Our lawful basis is your consent, given when you submit the form.
For work, we use your details to offer you tasks, check the evidence you send, and pay you. Our lawful basis is the contract between us. Identity checks and payment records are also kept because the law requires it of anyone paying for work.
We reach workers on WhatsApp because that is where people already are. WhatsApp is operated by Meta, and messages we send you pass through Meta's systems under their own terms and privacy policy. We send you job offers, confirmations and payment notices. We do not send advertising.
You can stop the messages at any time by replying STOP. We act on that immediately and confirm once. You can also email us.
How your evidence is checked, and your right to a human
When you submit a photo or screenshot, we check it automatically. We check where and when it was taken, whether the file has been altered, and whether it shows what the task asked for. That last check uses an artificial intelligence service, which reads the image. For market-data tasks, that means an AI service reads your screenshots.
This check affects whether you get paid, so you are entitled to more than a machine's answer. If your evidence is rejected you can dispute it and ask a person to look. Email us and a human will review the decision.
Who sees it
The HumanRelay team, and the providers we need to run the service. We do not sell your details, and we do not share them for advertising.
Those providers fall into a small number of categories: messaging (WhatsApp, operated by Meta), identity verification, payments, artificial-intelligence checking of evidence, and hosting. Each acts on our instructions under a written processing agreement, and only for the purposes above. Ask us and we will tell you who they currently are.
Clients who commission work receive the evidence and the findings they paid for. For market-data tasks they receive the screenshots and the figures read from them. They are told which worker tier produced the work, and they do not receive your name, your number or your identity documents.
Where your data goes
Most workers are in South Africa. The team is in the UK. Our own servers and database run in the European Union (the Netherlands), and our providers store data in the UK, the EU or the United States. So your details leave South Africa. We only use providers that commit to a standard of protection equivalent to POPIA and UK GDPR, under written terms.
How long we keep it
- Waitlist details: until we have launched in your area and been in touch, or until you ask us to delete them.
- Evidence you submitted: for the life of the task and a dispute window afterwards, then deleted.
- Messages: up to 12 months, so we can settle a question about what was agreed.
- Payment records: five years, because South African tax and financial law requires it. We cannot delete these earlier.
- Identity-check results: for as long as you hold the verified tier, plus the period the law requires of us.
Your rights
You can ask us to show you what we hold, correct it, delete it, or stop contacting you. You can also ask for a human review of an automated decision about your work. Email hello@humanrelay.ai and we'll action it. These rights apply under both POPIA and UK GDPR.
If you are not happy with how we handle it, you can complain to a regulator. In South Africa that is the Information Regulator (inforegulator.org.za). In the UK it is the Information Commissioner's Office (ico.org.uk).
Deleting your data
Email hello@humanrelay.ai from the address you contacted us from, or message us from your registered mobile number, and ask us to delete your data. Say which you want removed if it is not everything.
We will confirm within 30 days. We delete your waitlist entry, your messages, your evidence and your profile. We keep payment records for the five years the law requires, and nothing else.
Contact
Questions about this notice or your data: hello@humanrelay.ai.